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Importing, exporting or flying with a pet or assistance animal? Choose your journey and see exactly what to do, in order, before you reach LHR
Our Accredited Network & Service Levels
London HeathrowEach step shows who is responsible: the Ministry of Agriculture (MOA), the airline, or a PetAirport tool that can do the work for you.
Arrival and departure local from accredited professional animal services. Make sure their badge is visible :-)
Terminal flight plans, ground access layouts, and direct departures services at London Heathrow airports.
Secure manifest booking allocations and verify in-cabin or structural hold clearance rules.
In-cabin, in-hold or cargo with IATA-certified e-tickets from Heathrow, issued through the AviFlex agent ticketing.
London airline check-in stages and documents, so no to run into problems when at your airline check-in desk.
VESTA London checks documents against destination rules before you travel, May be required by the Ministry (MOA).
Not sure which route applies? Heathrow PetDesk coordinates with approved agents on your behalf.
Relief areas listed from current PetAirport data. Heathrow Airport operator to confirm locations and keep them up to date. Tap any section below to view full details.
Location:
Category: Terminal Landside / General Area
Note: Fully equipped with waste disposal bags and synthetic turf.
Instructions:
Tip: Using a lightweight harness and leash prevents a frightened pet from running away in the terminal.
Location:
Details: Follow airport signage to the designated airline cargo facilities for manifest drop-off and pickup procedures.
Location:
Access: Available near gate areas for travelers with connecting or departing flights after security screening.
only government post-entry quarantine facility for dogs and cats, at Heathrow Airport, London, United Kingdom, TW6 1APh. MOA staff transfer quarantine animals directly from LHR, so owners cannot collect them at the terminal.
